Refund & Returns Policy

At Ahmed Chiniot Pakwan, every daig is freshly prepared after your order is confirmed. Since our food is made specifically for each customer, we follow a No Return Policy for all food items.

Our priority is to provide fresh, hygienic, and high-quality daig service across Lahore. If an issue occurs due to our mistake, we will always work with you to resolve it fairly.

No Return Policy

All daig orders are cooked fresh and cannot be returned once they have been prepared, dispatched, or delivered. We do not accept returns on any food products because of health, hygiene, and food safety standards.

When Refunds or Adjustments May Be Available

A refund, replacement, or future order discount may be considered if the issue is caused by Ahmed Chiniot Pakwan. This includes situations such as:

• Your order is delayed by more than 2 hours due to our fault.
• The wrong item is delivered.
• The order is incomplete or significantly different from what was confirmed.
• Your daig is not delivered after confirmation because of our operational error.

Depending on the situation, we may offer:

• Full Refund
• Partial Refund
• Replacement Order
• Discount on Your Next Order

How to Report an Issue

If you experience any problem with your order, please contact us within 1 hour of delivery.

To help us investigate your concern quickly, please provide:

• Your name and mobile number.
• Order details.
• Photos or videos of the issue (if applicable).
• A brief explanation of the problem.

Our customer support team will review your complaint and respond as soon as possible.

Refunds Will Not Be Issued In These Cases

• Change of mind after order confirmation.
• Incorrect delivery address provided by the customer.
• Wrong phone number or unavailable customer at delivery time.
• Delay caused by traffic, weather conditions, road closures, or other circumstances beyond our reasonable control.
• Minor variations in food appearance or natural cooking differences that do not affect quality.

Order Cancellation

If you need to cancel your booking, please contact us as early as possible.

• Orders cancelled before preparation begins may be eligible for cancellation.
• Once cooking has started, the order cannot be cancelled because ingredients and preparation costs have already been incurred.

Our Commitment

Customer satisfaction is extremely important to us. Every daig is prepared using fresh ingredients, premium-quality meat, traditional recipes, and hygienic cooking practices. If a genuine issue occurs due to our mistake, we will do our best to resolve it quickly and professionally.

Contact Information

Ahmed Chiniot Pakwan
Pakwan Centre & Daig Service
Johar Town, Lahore, Pakistan

Phone: 0333-3595895

WhatsApp: 0333-3595895

Email: info@ahmadchiniotpakwan.com

Customer Support Hours:
9:00 AM – 9:00 PM (Pakistan Standard Time)